What are the key trends in 2021 and beyond? Why is it crucial for Business Leaders to embrace human-centred design in future service innovations?

Cravings for human interaction are more important than ever before. New service concepts need to be tested and launched with lighting speed. tried out fast. Design solutions that answer our most pressing concerns will chart our new path forward. Let's learn from the experts on why success comes to those who apply the best of service design.